Shipping policy

Shipping Policy

At Toluca Supply, we strive to provide a seamless and efficient shopping experience. Please review our shipping policy below for details on processing, shipping times, and costs.

1. Processing Time:

  • All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed the following business day.
  • Custom or personalized items may require additional processing time. You will be notified if your order falls into this category.

2. Shipping Methods:

We offer a variety of shipping options to meet your needs:

  • Standard Shipping – Typically delivers within 5-7 business days.
  • Expedited Shipping – Typically delivers within 2-3 business days.
  • Overnight Shipping – Available for select items, typically delivered the next business day.

Note: Delivery times may vary depending on your location and the shipping method selected at checkout.

3. Shipping Rates:

  • Shipping costs are calculated at checkout based on the shipping method, destination, and the weight of your order.
  • We offer free standard shipping on orders over $100 within the United States.

4. International Shipping:

  • Toluca Supply currently offers international shipping to select countries. Shipping rates and delivery times for international orders will be provided at checkout.
  • Please note that international customers are responsible for any customs duties, taxes, or fees that may be imposed by the destination country.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order status using the provided tracking link.
  • Please allow up to 24 hours for tracking information to update in the carrier’s system.

6. Shipping Delays:

  • While we strive to ensure timely delivery, Toluca Supply is not responsible for any delays caused by the carrier or unforeseen circumstances (such as weather, holidays, or global events).
  • If you experience a significant delay, please reach out to us at tolucasupply@gmail.com for assistance.

7. Incorrect or Missing Addresses:

  • Please ensure that your shipping address is correct before completing your purchase. Toluca Supply is not responsible for packages lost or delayed due to incorrect or incomplete shipping information.
  • If an address correction is needed, please contact us as soon as possible at tolucasupply@gmail.com. We can update your shipping information before your order is processed, but we cannot make changes once the order has been shipped.

8. Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact the shipping carrier directly for assistance. If the carrier is unable to resolve the issue, please contact us at tolucasupply@gmail.com, and we will work with you to resolve the situation.

9. Customer Service:

If you have any questions or concerns about your order, please don’t hesitate to contact us at:

We appreciate your business and will do our best to ensure your order arrives on time and in perfect condition!