Refund policy

Return & Exchange Policy

At Toluca Supply, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to assist you. Please review our return and exchange policy below:

1. Return Eligibility:

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Certain items are non-returnable, including:
    • Personalized or custom products
    • Sale or clearance items (unless otherwise stated)
    • Gift cards
    • Digital products

2. How to Initiate a Return:

  • To start a return, please contact us at tolucasupply@gmail.com with your order number and the reason for your return.
  • We’ll provide you with a return authorization and instructions on how to send back the product.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have processed your refund.
  • The refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund to your account.

5. Exchanges:

  • If you need to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired product.
  • We cannot guarantee that an exchange will be available for all products, but we’ll do our best to accommodate your request.

6. Damaged or Defective Items:

  • If you received a damaged or defective item, please contact us within 7 days of receiving your order for a full refund or exchange.
  • We may request photos of the damaged product for review.

7. Contact Us:

If you have any questions about our return policy or need assistance with your return, please feel free to reach out to us:

At Toluca Supply, we are committed to ensuring your satisfaction and will do our best to address any concerns or issues with your order!